Terms of service
These terms govern ConfirmaYa between LFS Digital Solutions (Luis F. Sánchez Segovia) and the business that subscribes ("Customer").
HIPAA notice: not available to U.S. healthcare providers until a HIPAA review and any required Business Associate Agreement are completed. [REVIEW with a U.S. attorney.]
1. Service
Upload appointments, send WhatsApp reminders, receive Yes/No replies and see results in a panel. Delivery depends on WhatsApp (Meta); every send and error is shown in the panel.
2. Customer obligations
- Obtain each recipient's consent and honor opt-outs.
- Upload only name, phone, date and time (specialty optional). No health records.
- Use the service only for appointment reminders; keep the panel password confidential.
3. Fees
Setup and monthly fees as stated in the signed proposal. [PENDING: pricing.] WhatsApp (Meta) messaging charges are paid by the Customer in its own account unless agreed otherwise in writing.
4. Cancellation and refunds
No general federal right to cancel online purchases exists; we honor what we promise here (FTC Act §5). Cancel the monthly plan anytime; service continues to the end of the paid period and no further months are charged. Setup is refunded in full if we fail to activate the service for reasons on our side; after activation it is non-refundable. [REVIEW with a U.S. attorney.]
5. Liability
We are not responsible for WhatsApp or internet outages or for incorrect data uploaded by the Customer. [REVIEW limitation of liability and governing law with a U.S. attorney.]
6. Accessibility
We aim to meet WCAG 2.1 AA in the panel. Report barriers to lsanchezsegovia@gmail.com.
7. Changes and acceptance
Each version has a code and date. The Customer accepts these terms and acknowledges the privacy policy with two separate checkboxes in the panel; date, time, version, language, a SHA-256 fingerprint of the text shown and a coded (pseudonymized) connection value are recorded and can be downloaded. Acceptance can be revoked in the panel, which stops the service.